In 2009, AGIS conducted a survey of our clients, and the results were overwhelmingly positive.
The data show that the vast majority of AGIS clients report that they are receiving superb customer service and value the relationship they have with our firm. They credit AGIS for serving as a true partner and authoritative source for up-to-date compliance information and trending data. Highlights include:
- 93% agree or strongly agree with the statement:
“AGIS brings financial solutions that positively impact our overall benefits cost.” - 94% agree or strongly agree with the statement:
“AGIS provides us with the necessary and appropriate data with which to make decisions.” - 94% agree or strongly agree with the statement:
“AGIS shows a deep knowledge of employee benefits and is understanding of our employee benefit plan needs.” - 90% agree or strongly agree with the statement:
“I feel that AGIS works as an extension of our management team.” - 94% agree or strongly agree with the statement:
“AGIS acts as an advocate for our company at the employer and employee level.” - 93% agree or strongly agree with the statement:
“AGIS keeps us updated and informed of industry trends.” - 93% agree or strongly agree with the statement:
“AGIS communicates and works with us to ensure plan compliance with legal and regulatory standards.”
Our Account Executives scored an average favorability rating of 95%. Our Account Managers scored an average favorability rating of 94%.
Our clients had this to say about working with AGIS:
“AGIS is strong on customer service, which we rely upon heavily. Employees are both personable and professional in their dealing with all of our employees, from owners to ‘worker bees’.”
“It’s always a pleasure working with the AGIS staff. They are the ultimate professionals. Always open and willing to answer questions. They make you feel like you’re their most important client. Kudos to the AGIS Team!!”
“You do a great job, and I appreciate you ability to discuss technical information on many levels. Your knowledge of the industry is unsurpassed.”
“Each year during the renewal period, we accept offers from other companies to compete on pricing and service for health care. AGIS has easily been our first choice. We like and look forward to working with our account executive, account manager, and our customer service representatives.”
“I am extremely satisfied with my AGIS team! I consider them an extension of my office. I am confident of their response to my employees. I truly consider them a partner and do not entertain other brokers/agents.”
“AGIS is so ahead of the game in comparison to other agencies I’ve dealt with in the past that I can’t think of what they could do to improve near perfection!!”